CARES is only available to residents within the city limits of Sugar Hill.

Please enter your non-emergency request for service or information. Your entry will be routed to the corresponding department, and you will receive an initial reponse via e-mail, if this notification preference was selected, within 72 hours.

In order to receive a response from us via email, you must click on the "Click here to configure your notification preferences" link below and place a check mark in the box beside the Email option. When you enter your e-mail address, you will receive an e-mail confirming that your request has been entered. You may also receive one or more e-mails after that notifying you of the progress and/or closure of your request. You must have an e-mail account to use this system.

Please remember, the City of Sugar Hill Municipal Offices are open Monday through Friday from 8:00 am to 5:00 pm.

If you are submitting this request after business hours or on a holiday, the proper personnel will address your concern on the next business day.

Entering your Citizen Service Request

All information, including name and address, is subject to open records laws. We are not allowed to withhold information that is requested under the provision of these laws.

All fields marked by a red asterisk must be completed in order for your service request to be submitted.