COVID-19: Most Recent City Closures and Updates

Thursday, March 19th, 2020 6:27 pm
Suspension of In-Person Services at City Hall

Effective Friday, March 20th following a special called meeting of the City Council at 8 am, Sugar Hill City Hall will be closed to the general public. Staff will continue to report to City Hall or connect remotely, carrying out the daily functions of the city.

This decision was not made lightly. City Hall and the dedicated staff of the City of Sugar Hill play a critical role in serving the public. However, the active City Hall sees a significant amount of foot traffic on a daily basis and out of an abundance of caution, we have made this difficult but necessary decision. The city has chosen to model the importance of social distancing during this public health event.

Beginning Friday March 20th, Business License applications, Planning and Zoning Permit applications, Alcohol License applications, and New Utility Service applications will be taken on an appointment-only basis. Appointments can be made by calling 770-945-6716.

Gas utility payments can be made by calling 1-855-748-1345 or by visiting for online payments. To encourage gas customers to limit public interactions, the standard convenience fee of $2.25 associated with phone and online payments will be credited to gas service accounts. Payments can also be made in person at The Eagle Theatre box office, Monday through Friday from 9:00 am to 4:00 pm.

Customers also have the option of paying with a check by dropping payment slip, payment, and envelope at the drop box located next to City Hall. As a reminder, please do not send cash by mail or in the drop box.

For assistance with gas service, contact Sugar Hill Customer Service at 770-945-6716. General questions about City of Sugar Hill operations can be sent to Communications regarding operations of the City of Sugar Hill will be posted at as well as on social media accounts.

Monday, March 16th, 2020 5:05 pm

In response to recent guidelines issued by the national Centers for Disease Control and Prevention (CDC) regarding the Coronavirus (COVID-19), the following updates to operations of city-owned and managed properties, events and meetings are now in effect:

  • The Player’s Guild’s presentation of the “Blithe Spirit” production originally scheduled to open this Friday at The Eagle Theatre has been postponed. All other events, including private rentals, at The Eagle Theatre are postponed until further notice. Tickets for events will be honored at rescheduled dates. Ticketholders unable to attend rescheduled performances will be refunded.

General questions about City of Sugar Hill operations can be sent to 

Please continue to follow guidelines posted by the Centers for Disease Control (CDC) about reducing the risk of transmission of Coronavirus (COVID-19) through strategies including limiting gatherings of more than ten individuals. More information and recommendations for continued community health can be found at

Monday, March 16th, 2020 11:57 pm

In response to the declaration of a National Emergency and classification of the Coronavirus Disease (COVID-19) as a pandemic the following closures have been enacted:

Effective at 12 pm on Monday, March 16th, 2020 Gary Pirkle Park is closed to the public until further notice.

Effective Monday, March 16th, the Sugar Hill Post Office is closed until further notice. You may (as of 3-16-2020) still access postal services at the Buford Post Office (2030 Buford Hwy, 770-614-1256).

Please continue to refer to and for the most current information regarding recommendations to address the spread of Coronavirus (COVID-19) and use your best judgement in interacting in public spaces, especially if you belong to groups at high-risk for contracting the Coronavirus Disease (COVID-19) or if you have exhibited symptoms of the virus including fever or cough.