City of Sugar Hill Updates Regarding COVID-19

City of Sugar Hill Updates Regarding COVID-19

Friday, April 3rd, 2020 4:45 pm

The Governor’s executed 4/2/20 Shelter in Place Order, which becomes effective at 6:00 pm today, April 3rd, preempts all local city and county emergency orders related to COVID-19.  It makes the State of Georgia responsible for all aspects of implementation and enforcement.

The State Order also supersedes and suspends all previous county and city Orders.  As such, the City of Sugar Hill is not authorized to enforce any of our previous Orders nor provide you with interpretation or guidance on the Governor’s Order. For further information and guidance, please contact:

The Office of the Governor

The Georgia Department of Economic Development
(Questions regarding Critical Infrastructure designation)

View the guidance and FAQs for the executive order at the link below:

Statewide Shelter In Place Handout (PDF)

Executive Orders:

Governor’s Executive Order (PDF)

Authorizing sheriffs to enforce the provisions of Executive Order involving businesses, establishments, for-profit corporations, non-profit corporations, and organizations

Governor’s Executive Order (PDF)

Issuing a statewide shelter in place to stop the spread of COVID-19


Friday, March 27th, 2020 5:52 pm

Earlier today, Gwinnett County Board of Commissioners Chairman Charlotte Nash and the mayors of the cities in Gwinnett, including Sugar Hill, have issued stay at home orders for their respective jurisdictions as a means to protect the health, safety and welfare of Gwinnett County residents. This move is being made in a coordinated fashion in order to slow the spread of COVID-19 and to preserve the community’s capacity to provide much needed healthcare services. 

Residents may leave their homes to conduct activities that are essential to their own health and safety and that of family/household members, partners, significant others, and pets. Essential activities include, but are not limited to, obtaining food, medication and medical supplies, household consumer supplies and healthcare services or caring for a family member or pet in another household. It is also permissible to engage in outdoor activity, like walking, hiking, running or bicycling, as long as individuals comply with social distancing requirements. 

The local emergency order also mandates all businesses in Sugar Hill cease all activity except for the minimum necessary activities to maintain the value of the business’ inventory, ensure security, process payroll and employee benefits, and related functions. This directive applies to for-profit, nonprofit or private educational entities; it excludes essential businesses. Businesses consisting exclusively of employees or contractors who work from home may continue to operate.  

All essential businesses are strongly encouraged to remain open while adhering to social distancing requirements. Such businesses include healthcare, grocery stores; certified farmer’s markets; organizations that provide food, shelter and social services to those in need; news agencies; gas stations, auto supply and auto repair shops; banks; and restaurants that offer delivery, takeout or drive-thru service. For a complete list, please refer to the order at 

Individuals who work to provide essential services or essential products may leave their places of residence to carry out these activities. 

The order also makes exceptions for essential governmental functions and essential infrastructure, meaning public works construction, private construction and related activities, utilities, telecommunications and solid waste services. First responders, emergency management personnel, 911 dispatchers, court personnel, law enforcement personnel and others who perform essential services, such as healthcare workers, are exempt from the order. 

This local emergency order will be in effect from 12:01 a.m. on March 28, 2020, through 11:59 p.m. on April 13, 2020, or until it is extended, rescinded, superseded or amended by the Mayor and Council of the City of Sugar Hill. 



Wednesday, March 25th, 2020 3:22 pm

Today Gwinnett County Board of Commissioners Chairman Charlotte Nash issued an Executive Order limiting the operations of specific industries in Unincorporated Gwinnett County. Sugar Hill leadership, along with other cities in our county, also issued a similar Executive Order governing the businesses located within Sugar Hill city limits.

All gyms, fitness centers, fitness studios, theaters, live performance venues, bowling alleys, arcades, and other similar establishments are temporarily closed.
Restaurants, food courts, catering facilities, brewpubs, breweries and other eating establishments within Sugar Hill are required to cease offering dine-in and outdoor/patio service. These establishments may continue to offer food to customers through delivery, takeout and/or drive-thru service.
Any establishment that is licensed for on-premises consumption of alcoholic beverages shall be authorized to sell unopened bottles or new sealed growlers of beer or unopened bottles of wine curbside or to take-out customers only during the times specified by alcoholic beverage license and pertinent Code sections.
The order is effective today, March 25th and will remain in effect until 11:59 pm on April 13, 2020, unless modified, terminated or extended by further action.

Monday, March 23rd, 2020 4:43 pm
Temporary Suspension of Yard Waste Collection Services

As the COVID-19 outbreak evolves, we continue to assess how to best keep our staff, customers, and families healthy and safe. In order to reduce risks with handling potential viral contaminants, we will be temporarily suspending leaf and limb pick up effective at 5 pm today, March 23rd.

This will enable our staff to be deployed to more urgent services and support other crews affected by the public health crisis.

If you have not already placed items for pick-up, we ask that you please wait for normal service to resume before placing items at the curb. Items already at the curb will be picked up.

We apologize for any inconvenience this change in service creates. We appreciate your patience and understanding as we work to keep everyone in our community safe and healthy, including our public works staff. For specific questions or assistance related to leaf and limb pick up please contact the Street Department at (770) 271-2137.

Monday, March 23rd, 2020 11:42 am

Update from Advanced Disposal effective immediately:

As the situation continues to evolve with the COVID-19 outbreak, we are assessing how to best keep our staff, customers, and families healthy and safe. In order to reduce risks with handling potential viral contaminants, we will be limiting the number of green logo bags to 3 bags of household trash only effective Monday, March 23, 2020. This 3-bag limit only applies to those customers using bagged service only. All bulk (over sized items) waste collection is suspended until further notice. **For those customers using cart service, collection will be limited to what fits into the cart with lid closed. Advanced Disposal appreciates this special accommodation during this unprecedented time. Any questions about service may continue to be routed to our customer service office at 678-495-0058

Friday, March 20th, 2020 8:00 am

The Sugar Hill City Council held an emergency special called meeting at 8:00 am today, March 20th in Council Chambers at City Hall. This meeting was held for City Council to consider declaration of a State of Emergency for the city. At this meeting the decision was made and the City of Sugar Hill declared a State of Emergency.

Declaring State of Emergency, while very intimidating, is a decision that City Council reached to ensure that the City of Sugar Hill would receive the proper assistance, if necessary, during this world-wide health crisis. State law allows cities under a declared State of Emergency additional flexibility and functionality in a time of crisis, including teleconference meetings for groups such as the City Council, as well as enabling the City to apply for or receive reimbursement for state and Federal funds if it becomes necessary in dealing with the COVID-19. It also allows City personnel to take other measures, if necessary, to protect life during this emergency.

We are hopeful that the disruption we experience from distancing now will save lives and allow us to return to more normal circumstances sooner. It is our hope that our residents will meet this challenge with discipline, courage, and care for each other.

Thursday, March 19th, 2020 4:28 pm

Suspension of In-Person Services at City Hall
Effective Friday, March 20th following a special called meeting of the City Council at 8 am, Sugar Hill City Hall will be closed to the general public. Staff will continue to report to City Hall or connect remotely, carrying out the daily functions of the city.

This decision was not made lightly. City Hall and the dedicated staff of the City of Sugar Hill play a critical role in serving the public. However, the active City Hall sees a significant amount of foot traffic on a daily basis and out of an abundance of caution, we have made this difficult but necessary decision. The city has chosen to model the importance of social distancing during this public health event.

Beginning Friday March 20th, Business License applications, Planning and Zoning Permit applications, Alcohol License applications, and New Utility Service applications will be taken on an appointment-only basis. Appointments can be made by calling 770-945-6716.

Gas utility payments can be made by calling 1-855-748-1345 or by visiting for online payments. To encourage gas customers to limit public interactions, the standard convenience fee of $2.25 associated with phone and online payments will be credited to gas service accounts. Payments can also be made IN PERSON at The Eagle Theatre box office, Monday through Friday from 9:00 am to 4:00 pm.

Customers also have the option of paying with a check by dropping payment slip, payment, and envelope at the drop box located next to City Hall. As a reminder, please do not send cash by mail or in the drop box.

For assistance with gas service, contact Sugar Hill Customer Service at 770-945-6716. General questions about City of Sugar Hill operations can be sent to Communications regarding operations of the City of Sugar Hill will be posted at as well as on social media accounts.

Monday, March 16th, 2020 5:05 pm

In response to recent guidelines issued by the national Centers for Disease Control and Prevention (CDC) regarding the Coronavirus (COVID-19), the following updates to operations of city-owned and managed properties, events and meetings are now in effect:

  • The Player’s Guild’s presentation of the “Blithe Spirit” production originally scheduled to open this Friday at The Eagle Theatre has been postponed. All other events, including private rentals, at The Eagle Theatre are postponed until further notice. Tickets for events will be honored at rescheduled dates. Ticketholders unable to attend rescheduled performances will be refunded.

General questions about City of Sugar Hill operations can be sent to 

Please continue to follow guidelines posted by the Centers for Disease Control (CDC) about reducing the risk of transmission of Coronavirus (COVID-19) through strategies including limiting gatherings of more than ten individuals. More information and recommendations for continued community health can be found at

Monday, March 16th, 2020 11:57 pm

In response to the declaration of a National Emergency and classification of the Coronavirus Disease (COVID-19) as a pandemic the following closures have been enacted:

Effective at 12 pm on Monday, March 16th, 2020 Gary Pirkle Park is closed to the public until further notice.

Effective Monday, March 16th, the Sugar Hill Post Office is closed until further notice. You may (as of 3-16-2020) still access postal services at the Buford Post Office (2030 Buford Hwy, 770-614-1256).

Please continue to refer to and for the most current information regarding recommendations to address the spread of Coronavirus (COVID-19) and use your best judgement in interacting in public spaces, especially if you belong to groups at high-risk for contracting the Coronavirus Disease (COVID-19) or if you have exhibited symptoms of the virus including fever or cough.

Friday, March 13th, 2020

We have been monitoring developments of the Coronavirus Disease (COVID-19) very closely. We recognize the uncertainty, concern and anxiety our community is feeling during this public health event. We would also like to remind everyone that at times like these when fear of the unknown are high to not forget to be a neighbor and friend as well as supporting each other as a community. 

In response to recent communications issued by the national Centers for Disease Control and Prevention (CDC) and the World Health Organization regarding designation of the virus as a pandemic and President Trump’s Declaration of a National Emergency we have made the difficult decision to close some facilities and adapt operations appropriately.  

At this time, City Hall will remain open and operational.

City-owned properties, events and meetings closed or cancelled to the public and effective closure dates are as follows:  

  • Effective Sunday, March 15th: The Sugar Hill E Center Gymnasium will be closed. This includes private rentals, community groups, group fitness activities, and use of gym equipment. 
  • Effective Monday, March 16th: The Eagle Theatre’s $2 Tuesdays and Spring Break Bash movie event are canceled. An announcement about scheduling of Blithe Spirit will be made early next week. All other events, including private rentals are canceled, and The Eagle is closed until further notice.  
  • Effective Monday, March 16th: All non-essential meetings in the E Center and City Hall are canceled. This includes The Sugar Hill Planning Commission, Sugar Hill Historic Preservation Society, Sugar Hill Arts Commission, Toastmasters, Sugar Hill Youth Council, and other community groups.  
  • Effective Tuesday, March 17th: Passport Services within City Hall are suspended.  

Out of an abundance of caution, these City of Sugar Hill facilities will adapt their operations, and events canceled until further notice in order to reduce the potential risk of transmission or infection and adhere to the CDC’s recommendations for social distancing. 

Due to the advised practice of social distancing we are encouraging our gas patrons to make utility payments by calling 1-855-748-1345 or by visiting for online payments. Customers also have the option of paying with a check by dropping payment slip, payment, and envelope at the drop box located next to City HallAs a reminder, please do not send cash by mail or in the drop box. To motivate gas customers to pay by phone or online, the standard convenience fee of $2.25 will be credited to gas service accounts for all payments made through April 20th. For assistance with gas service, contact Sugar Hill Customer Service at 770-945-6716. 

General questions about City of Sugar Hill operations can be sent to 

We value the importance of taking active measures to contain the spread of the virus in our community and mitigate the risk to vulnerable populations. Please continue to follow recommended community health guidelines such as washing your hands for at least 20 seconds, covering coughs and sneezes, and observing social distancing practices. Additional information can be found at and communications regarding operations of the City of Sugar Hill will be posted at as well as on social media accounts.