City of Sugar Hill Updates Regarding COVID-19

E Center Customer Service Staff – Full-Time Job Opportunity

REPORTS TO:  Recreation Manager

POSITION SUMMARY:

Staff will deliver excellent customer service to all members, guests, and program participants. Position will respond to member and guest needs, promote memberships and programs, and maintain a clean  and organized E Center Recreational area.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

  • Provides excellent customer service to members, guests, and program participants in the E Center and on the phone.
  • Greets and assists all members, potential members, program participants and staff in a courteous, professional and friendly manner.
  • Recruit new members and promote membership retention by making the experience at the E Center as positive and enjoyable as possible.
  • Assist existing and prospective members regarding their individual membership needs.
  • Provide accurate membership and program information of classes and activities scheduled in the E Center.
  • Handle and resolve membership concerns while keeping the supervisor informed of any unusual situations or unresolved issues.
  • Applies all policies dealing with member services in a courteous and professional manner.
  • Keep the front desk tidy and presentable with all necessary materials to perform the required tasks.
  • Answer questions and address complaints
  • Answer all incoming calls redirecting them or take messages for other staff members.
  • Receive letters, packages and mail and distribute them to properly addressed staff members.
  • Keep updated records and files in a neat and orderly system for easy access.

QUALIFICATIONS:

  1. Certifications: CPR within 30 days of hire.
  2. Excellent interpersonal and problem solving skills.
  3. Previous customer service experience.
  4. Basic knowledge of computers.

View Job Description (PDF)

How to Apply
Applications accepted at City Hall, City of Sugar Hill, ATTN: Jane Whittington, City Clerk, 5039 West Broad Street, Sugar Hill, Georgia 30518 or Email Jane Whittington at jwhittington@cityofsugarhill.com Applications, background release and complete job description are available at the link below.

Application for Employment

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