FAQs
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FAQs

Planning & Development

You can check our street listings and maps on our Maps & GIS page.

We accepts plans between the hours of 8:00am and 5:00pm Monday through Friday. To submit or resubmit a Land Disturbance Plan, a submittal meeting is required. Please contact the Planning staff at (770) 945-6734 to schedule a meeting.

Gwinnett County, 770.822.8000 (main information line).

Gwinnett County Dept. of Water Resources, 678.376.7000.

It is the responsibility of an individual home or business owner to maintain, repair, or replace all components of a septic system. Contact the Gwinnett County Environment Health Dept., 770.963.5132.

The “rule of thumb” is that a building permit is required if you are modifying or adding to an existing structure.

Georgia Power 1.888.660.5890
Jackson EMC 1.800.462.3691

Code Enforcement

A City Code violation can be reported by submitting an online Service Request form, or by calling 770-945-6734 and ask to speak with a Code Enforcement staff member, or by emailing the Code Enforcement at charris@cityofsugarhill and haguilar@cityofsugarhill.com.

You must keep your yard mowed. When the grass height exceeds 12″ you may receive a citation. Vegetation over 12 inches in height. (Property Maintenance Ordinance Section 14-313)

Any vehicles that are inoperable, wrecked, dismantled, abandoned or without a current license plate and decal attached are not allowed. (Zoning Ordinance – Article VI – Section 613 & Property Maintenance Ordinance Section 14-311)

Specialized vehicles such as boats, trailers and recreational vehicles should be parked in the rear or side yards only and must be placed on an all-weather surface. Vehicles with a gross weight of over 4 tons are not allowed.

Signs, other than those belonging to a government, public service agency or railroad are prohibited in the right-of-way.

Any fence that stands more than three feet in height requires a permit.

General FAQs

For Open Records Requests please visit the City Clerk Page


For Rentals contact the Recreation Department at 770-831-7413 or email recreation@cityofsugarhill.com

Phone: (404) 794-6707
Website: www.wm.com

All questions and/or concerns including service, billing, scheduling, account set-up, or inquiries should be addressed directly to Waste Management.

For questions regarding Gas Utility please contact the customer service at:

Office Hours:  Mon – Fri, 8 a.m. – 5 p.m.
Phone: (770) 945-6716
Fax: (770) 945-0281
Email: gas@cityofsugarhill.com

Public Safety

Sugar Hill’s Public Safety Department is located on the bottom level of City Hall. To speak with a City Marshal in-person, please call 770-932-2532 to schedule an appointment and check in at Customer Service.

If you are not sure if you are a city resident, please call Customer Service at 770-945-6716 for confirmation.

Sugar Hill City Marshals are authorized to perform the duties of any POST certified officer in the State of Georgia. The Marshal’s Office is trained to respond, intervene, and will call Gwinnett County Police if necessary. Residents may contact the Marshal’s Office directly at 770-932-2532 for non-emergency matters such as parking, extra patrols, crime prevention, and youth programs.

In an emergency, dial 911 immediately. An emergency is any situation that requires immediate assistance from the police, fire department or ambulance.

The Marshal’s Office is available between the hours of 6 a.m. – 9 p.m. to assist residents.

Signs restricting parking from 2 a.m. – 4 a.m. will be posted throughout the E Center parking deck.

Be on the lookout for additional parking restrictions on West Broad St. Once the parking signs are installed, enforcement will begin.

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