Employment |

POSITION TITLE: Custodial Supervisor

DEPARTMENT: Facilities

REPORTS TO: Facilities Manager

SUPERVISES: Custodial Staff

EMPLOYMENT STATUS: Full Time: Hours may vary and include weekdays, weekends, and nights.


The primary function of the Custodial Supervisor is to oversee the daily cleaning and sanitation operations for the City-owned or operated facilities. This is a ‘working’ supervisor position and will perform all tasks/assignments as needed to maintain a high level of sanitation and cleanliness throughout. The Custodial Supervisor is also responsible for training new employees in proper custodial procedures for the use of manually operated tools, electrically powered machines, cleaning compounds, solvents, and chemicals.


  • Supervises the activities of the custodial staff directly by using both verbal and written instructions in compliance with the guidelines provided by the immediate supervisor and using independent judgment in instances not covered by the guidelines.
  • Ensures that custodial services meet the needs of the Department/City and established custodial guidelines by scheduling work activities and adjusting workloads to compensate for scheduled and unscheduled events, absences, changing priorities, and special projects.
  • Ensures the quality of custodial services meets established guidelines by inspecting the work of custodial personnel and directing corrective measures to be taken when necessary to meet those guidelines.
  • Develops an effective team of custodial personnel by instructing all employees in the proper methods and use of materials and equipment for safe and efficient work performance, evaluating individual performances to meet established standards, and assisting in providing recommendations on performance evaluations for custodial personnel.
  • Enforces City rules and policies regarding employee conduct, issues verbal warnings and written reprimands for violations, and recommends disciplinary action to the immediate supervisor as appropriate.
  • Ensures that custodial personnel have the equipment and supplies necessary to perform custodial services by issuing supplies as needed, inventorying, and ordering sufficient stock, and storing in a secure storage area. Maintains/cleans custodial equipment.
  • Evaluates new custodial supplies and equipment by conducting testing of such items and recommending the appropriateness of their use.
  • Advises the immediate supervisor on the condition of City buildings and facilities by conducting regular inspections of those areas and reporting the results of the inspections with particular emphasis on areas needing repairs or additional cleaning measures.
  • Ensures that administrative records and reports regarding custodial personnel are accurate and current by reviewing employee timesheets, monitoring employee absences and tardiness.
  • Assists with ensuring that specified contract services are provided by the contractor by inspecting the work performed and advising the immediate supervisor when shortcomings or other deficiencies are noted.
  • Provides continuity of cleaning services by assuming the duties and responsibilities of other custodial staff as required or by special circumstances.
  • Performs other related duties as assigned.


Education and Experience:

  • Graduation from High School or possession of a GED
  • Experience with industry (janitorial) trade cleaning standards: methods, materials, and equipment
  • Experience in the cleaning of facilities
  • One (1) year or more of supervisory experience
  • Holds and maintains a valid driver’s license

Knowledge, Skills, and Abilities:

  • Able to supervise staff while instilling a team spirit
  • Dedicated to training and educating staff on proper cleaning and safety techniques
  • Shows initiative on the job
  • Accepts criticism and direction
  • Follows industry trade standards in performing duties and activities
  • Environmentally conscious
  • Adheres to safety practices, procedures, and standards
  • General familiarity with applicable codes
  • Work on a shift basis, staggered work week, and be able to work unusual hours in emergency situations

Considerable Ability to:

  • Communicate clearly and effectively in English in person, over the telephone, and in public
  • Demonstrate sensitivity, tact, and excellent customer service while interacting with others
  • Work independently and take action on work-related issues
  • Take direction and follow established policies and procedures
  • Establish and maintain courteous and effective working relationships with those contacted in the course of work duties
  • Work effectively as part of a group or team to achieve common goals
  • Interpret and follow oral and written instructions
  • Limited work outdoors and sometimes in unpleasant environments or weather conditions
  • Lift and carry 25 lbs. of static weight
  • Walk or stand for extended periods of time
  • Bend, stoop, reach, carry, crawl, climb, and lift as necessary to perform assigned duties
  • Effectively handle multiple priorities, organize workload, and meet deadlines

The Custodial Supervisor has a primary focus on providing superior workmanship in the cleanliness of city-owned facilities and equipment in the City of Sugar Hill by cleaning and maintaining city-owned assets and completing work in a timely manner. Must maintain professionalism and courtesy when exposed to stressful situations.

Applications accepted at City Hall, City of Sugar Hill, ATTN: Jane Whittington, City Clerk, 5039 West Broad Street, Sugar Hill, Georgia 30518, or emailed to jwhittington@cityofsugarhill.com. Application forms and background release are available at the link below:

Application for Employment (PDF)

The City of Sugar Hill is a Drug Free Workplace and an Equal Opportunity Employer.


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