Public Safety
Emergency
Public Safety Department
Sugar Hill Marshal's Office
Our officers practice community policing: a partnership between the department and residents to identify, reduce and prevent problems that affect Sugar Hill’s safety and order.
We want to hear from you. Reach the Marshal’s Office with questions or concerns at shmarshal@cityofsugarhill.com or 770-932-2532.
What we do
Department responsibilities
Emergency operations
Managing city-wide emergency operations.
Patrol & presence
Enhanced public safety downtown and in parks, the greenway and neighborhoods.
Community outreach
Public education and programs for residents of all ages.
County liaison
Serving as the city's link to the Gwinnett County Police Department.
Our goal: promote, educate and cultivate relationships with community partners through proactive, systematic problem-solving.
Contact
Marshal's Office
- 5039 West Broad Street, Sugar Hill, GA 30518
- Mon to Fri, 6 a.m. to 9 p.m.
- (770) 932-2532
- shmarshal@cityofsugarhill.com
Resources
Services & forms
Get involved
Reserve Officer Program
POST-certified officers can volunteer alongside Sugar Hill City Marshals, providing staffing at community events, assisting with patrol and taking other assignments as needed. Reserve Officers meet the same criteria and requirements as City Marshals.
FAQ
Frequently asked questions
The Public Safety Department is on the bottom level of City Hall, 5039 West Broad Street. To speak with a City Marshal in person, call 770-932-2532 to schedule an appointment, then check in at Customer Service.
Sugar Hill City Marshals are authorized to perform the duties of any POST-certified officer in Georgia. Contact the office directly at 770-932-2532 for non-emergency matters such as parking, extra patrols, crime prevention and youth programs. Marshals will call Gwinnett County Police when necessary. Parking tickets can be paid online.
In an emergency, always dial 911. An emergency is any situation that needs immediate help from police, fire or ambulance. For non-emergency city matters, call the Marshal’s Office, available Monday through Friday, 6 a.m. to 9 p.m. Gwinnett County Police handles crime reports at (770) 513-5700.
Traffic violations are primarily enforced by Gwinnett County Police. The Marshal’s Office has authority to issue citations and may act if an egregious violation occurs.
Call Customer Service at 770-945-6716 for confirmation.
Parking is restricted from 2 a.m. to 4 a.m. throughout the E Center parking deck, as posted. Additional restrictions are coming to West Broad Street; enforcement begins once signs are installed.
5039 West Broad Street • Sugar Hill, GA 30518
Phone: (770) 945-6716 • Monday – Friday, 8:00 am – 5:00 pm
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