Public Safety

The Public Safety Department (Sugar Hill Marshal's Office) houses five officers and an administrative assistant. The department’s mission is community policing; a partnership between the Public Safety Department and the community where problems that impact Sugar Hill’s safety and order are identified, reduced, and prevented.

Department responsibilities include:

  • Managing city-wide emergency operations
  • Providing enhanced level of public safety in Sugar Hill’s downtown, parks, greenway, and neighborhoods
  • Conducting public outreach through education and programs
  • Overseeing the city’s private security patrol contractor, Paradigm
  • Serving as the city’s liaison with the Gwinnett County Police Department

The department’s overall goal is to promote, educate and cultivate relationships with community partners through proactive and systematic problem-solving.

The Marshal's Office is dedicated to making sure it stays connected with its citizens and the community. The department encourages the citizens of Sugar Hill to reach out to them with any questions or concerns they may have. They can be contacted by email at shmarshal@cityofsugarhill.com or by calling 770-932-2532.

Paradigm Security On Duty

The City of Sugar Hill has entered into a contract with Paradigm Security to provide extra patrols for the city. They patrol residential communities and businesses within the city limits and are often a deterrent to potential crimes enacted in our city. The city has been monitoring areas of concern where incidents have occurred and we share this data with Paradigm Security and Gwinnett County on a regular basis.

Sugar Hill residents pay taxes for Gwinnett County Police and Fire protection. Gwinnett County will remain the primary first responder agency in the city.

Paradigm Security officers are not first responders; they are not licensed, equipped, or authorized to respond in such a manner.

Where is the Public Safety Department located?

Sugar Hill’s Public Safety Department is located on the bottom level of City Hall. To speak with a City Marshal in-person, please call 770-932-2532 to schedule an appointment and check in at Customer Service.

How do I know if I live within the city limits of Sugar Hill?

If you are not sure if you are a city resident, please call Customer Service at 770-945-6716 for confirmation.

What is Paradigm Security?

Paradigm is responsible for assessing, patrolling, and providing an enhanced public safety presence within city limits. Paradigm Security officers are unarmed and will notify the Gwinnett County Police Department in the event of emergent and non-emergent incidents. In addition, Paradigm’s officers will report any activity to the Marshal’s Office.

What is the Marshal’s Office?

Sugar Hill City Marshals are authorized to perform the duties of any POST certified officer in the State of Georgia. The Marshal’s Office is trained to respond, intervene, and will call Gwinnett County Police if necessary. Residents may contact the Marshal’s Office directly at 770-932-2532 for non-emergency matters such as parking, extra patrols, crime prevention, and youth programs.

Who is enforcing traffic violations?

The Marshal’s Office has the authority to issue traffic citations. However, traffic violations will primarily be enforced by Gwinnett County Police. Action can and may be taken by the Marshal’s Office if an egregious violation occurs.

When do I call the Gwinnett County Police Department?

In an emergency, dial 911 immediately. An emergency is any situation that requires immediate assistance from the police, fire department or ambulance.

When do I call the Marshal’s Office?

The Marshal’s Office is available between the hours of 7 a.m. – 11 p.m. to assist residents.

When do I call Paradigm?

Residents can call Paradigm to help assess a situation between the hours of 11 p.m. – 7 a.m. for non-emergent incidents.

What are the parking restrictions in Downtown Sugar Hill?

Signs restricting parking from 2 a.m. – 4 a.m. will be posted throughout the E Center parking deck.

Be on the lookout for additional parking restrictions on West Broad St. Once the parking signs are installed, enforcement will begin.

Contact Information

In the event of a non-emergency, Monday  - Friday from 8 a.m. - 5 p.m., please call 770-932-2532.

In the event of an emergency CALL 911

Gwinnett County Police Department

 Report a Crime: (770) 513-5700
 Non-Emergency Contact: (770) 513-5700
 Website: Gwinnett County Police

Paradigm Security:

 (470) 734-4341