Public Safety

The Public Safety Department houses five officers and an administrative assistant. The department’s mission is community policing; a partnership between the Public Safety Department and the community where problems that impact Sugar Hill’s safety and order are identified, reduced, and prevented.

Department responsibilities include:

  • Managing city-wide emergency operations
  • Providing enhanced level of public safety in Sugar Hill’s downtown, parks, greenway, and neighborhoods
  • Conducting public outreach through education and programs
  • Overseeing the city’s private security patrol contractor, Paradigm
  • Serving as the city’s liaison with the Gwinnett County Police Department

The department’s overall goal is to promote, educate and cultivate relationships with community partners through proactive and systematic problem-solving.

The City of Sugar Hill’s Public Safety Department is dedicated to making sure it stays connected with its citizens and the community. The Department also strives for transparency and provides a number of ways for the public to access information.

Paradigm Security On Duty

The City of Sugar Hill has entered into a contract with Paradigm Security to provide extra patrols for the City. Their presence will be as a deterrent to potential crimes enacted in our City. The City has been tracking areas of various infractions that have occurred and we will share this data with Paradigm Security, and Gwinnett County.

Sugar Hill Residents pay taxes for Gwinnett County Police and Fire protection. Gwinnett County is trained for all types of First Response Emergencies.

Paradigm Security is not a First Responder; they are not licensed, equipped, or authorized for First Response actions.

We want to involve the citizens of Sugar Hill in the effort to have a safe environment. Paradigm Security will be available to speak with Home Owners Associations, to introduce themselves, and discuss ways they may provide additional security. Call City Hall (770)-945-6716 to schedule a meeting.

Security Bi-Weekly Reports (2021)

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2020 Plaza Reports

2019 Plaza Reports

2018 Plaza Reports

2017 Plaza Reports

2016 Plaza Reports

Contact Information

In the event of a non-emergency, Monday  - Friday from 8 a.m. - 5 p.m., please call 770-932-2532.

In the event of an emergency CALL 911

Gwinnett County Police Department

 Report a Crime: (770) 513-5100
 Non-Emergency Contact: (770) 513-5000
 Website: Gwinnett County Police

Paradigm Security:

 (470) 734-4341