To burn properly, natural gas mixes with the right amount of air to be ignited by a spark or a flame. Natural gas that burns without enough air produces a deadly gas – carbon monoxide. Breathing natural gas is harmful because it contains no oxygen. Because natural gas is colorless and odorless, a chemical with a distinct smell is added to alert you of a leak. The added odor smells like rotten eggs.

Teach all members in your household the  ways to recognize a natural gas leak, so they will know what to do.

Blowing dirt, bubbling in creeks or ponds, dry spots in moist areas, or dead plants surround by green live ones could indicate a leak.

 A hissing sound near gas lines, meters, or appliances could indicate a leak.

 If you smell the rotten egg odor, there could be a leak.

Leave the premises immediately.

Be sure to tell authorities – notify 911 or City of Sugar Hill at (770) 271-2137. A faint odor of gas may mean that a pilot light has gone out and should be relighted; however, a strong odor means you should leave the home at once and call your local utility or emergency personnel from a neighbors home. 

Emailing Gas Department?

When sending information via email to the City of Sugar Hill regarding your gas utility, please be sure to follow-up with a phone call to ensure we received your email. You can reach a customer service representative at (770) 945-6716.

Customer service

5039 West Broad Street
Sugar Hill, GA 30518

Office Hours:  Mon – Fri, 8 a.m. – 5 p.m.
Phone: (770) 945-6716
Fax: (770) 945-0281

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Call 811 Before You Dig

Georgia law requires everyone-including homeowners performing excavation activity to call Georgia 811 at least 48 hours before digging or excavating. More Info.

The flags indicate someone has requested the location of underground utilities on or near your property. The request may have been made by the homeowner, a contractor for the homeowner, a utility company, or your local city or county government for upcoming repairs, installations, or maintenance.

Georgia State laws state that anyone planning to use mechanized equipment for excavation, tunneling, grading, boring, blasting, demolition or similar work should contact GA 811. However, for safety’s sake, we recommend you call 811 or visit the website to complete a request for any project in which you plan to break ground.

Underground utilities can be damaged while individuals are installing mailboxes, building fences or decks, or even planting trees. Remember, even if your project is small, it’s always best to call!

When the utility company representatives mark a location, they use colored flags and/or paint to identify the type of underground utility. Here is what the color codes indicate:

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